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Billing and Usage

Understanding how billing works in Jamform is straightforward. Our billing is based on usage - specifically, the number of form submissions you receive each month. Here's everything you need to know about managing your billing and subscription.

Usage-Based Billing

  1. Billing According to Submissions: Your billing is based on the number of submissions your forms receive per month.

  2. Monthly Submission Limits: Each billing plan has a specific submission limit. If you exceed this limit, you will no longer receive submission emails.

  3. Resetting of Submission Counts: All submission counts reset to 0 on the 1st of every month, regardless of your billing period.

Managing Your Subscription

  1. Viewing Pricing Details:

    • Find detailed pricing charts on the homepage.
    • Alternatively, visit "Upgrade billing plan" under your account page for upgrade options or to manage your current subscription.

  2. Upgrading Your Plan:

    • If you reach your submission limit, you can upgrade your plan to a higher limit.
    • Upgrading is simple and gives you instant increased capacity for form submissions.

  3. Secure Billing with Stripe: Jamform uses Stripe for secure and reliable billing transactions.

  4. Cancellations:

    • You can cancel your subscription at any time.
    • After cancellation, you retain your upgraded submission limit until the end of the current billing period.

  5. Over-Limit Error Page: If you go over your submission limit, an error page will be displayed, indicating the need to upgrade for additional capacity.

Note: Keeping an eye on your submission count is key to ensuring uninterrupted service. Consider upgrading your plan if you anticipate a higher volume of submissions.